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- Miscellaneous: Unable to add a printer. Printer Spooler service crashes Answer: Unable to add a printer. Printer Spooler service crashes. The print spooler error can cause due to various reasons and so it needs to be checked ...
- File Antivirus: File being deleted directly instead of being disinfected or quarantined Answer: Open the eScan protection center > File antivirus > Objects > Check if the “action in case of virus detection” is set to disinfect and ...
- File Antivirus: Files needs to be excluded from being scanned by eScan monitor Answer: Open the eScan protection center > File antivirus > Objects > Exclude by Mask > Add/Delete > enter the file name > Add > Ok If ...
- File Antivirus: Machine slowing down Answer: Machine slowing down while opening any mapped drive or workgroup computers. Open the eScan protection center > File antivirus > Objects > Remove the check from ...
- Miscellaneous: LNK Shortcuts Answer: Problem Reported: "Shortcut links" folder-like icon gets created which redirects to execute a hidden .scr, .exe files created by the virus itself on that ...
- Mail Antivirus: After Installing eScan, users/recepients receive a notification emails Answer: Subject: eScan found an email having Virus or objectionable content! Email removed at the SMTP/POP3 Gateway for one of the following reasons. 1. It had a ...
- Anti Spam: Anti spam feature is not Starting up even after clicking on start button Answer: First of all Check if the layer is enabled or not. (Note : For checking the layer type "sporder" in start > run. and check that ...
- Web Protection: What does the entry "deleteFlags" under mailscan.ini stands for Answer: Under MailScan.ini : If deleteflags = 2 then it will delete SURBL related emails If deleteflags = 1 If tagged by bayesian filter it will delete those ...
- Web Protection: Web-Protection feature is not Starting up even after clicking on start button Answer: First of all Check if the layer is enabled or not. (Note : For checking the layer type "sporder" in start > run. and check that ...
- Web Protection: Procedure to block all the sites and allow only particular websites Answer: Procedure to block all the sites and allow only particular websites 1. Open "escan Protection Centre".2. Goto Web Protection>>Settings>>Adult>>Custom.3. Select the "Block Web access" radio button.4. ...