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- File Antivirus: How to restore Quarantined files Answer: Open eScan Protection Center (ePC), click on "File Anti-Virus", click on "View Quarantined Objects". All the quarantined files will be shown here. Incase, any of your genuine ...
- eScan for Windows: Cannot download hotfix. ERROR 407: Proxy Authentication Required Answer: Solution: Browse to C:\Program Files\Common Files\MicroWorld\WGWIN folder and then open WGWIN.INI file in a notepad and then add the Proxy user name and password (which was set by the ...
- WebConsole: Unable to open / login in eScan Web Console Answer: Unable to open / login in eScan Web Console: Refer to the solutions listed below for the error messages you may come across while opening or ...
- eScan for Windows: eScan settings greyed out on eScan Client computer Answer: : eScan settings greyed out on eScan Client computers: By default in eScan SMB and Corporate editions, on eScan Client computers the settings to modify the ...
- Common Errors: Pre-requisites for remote installation on eScan Client systems Answer: After loggin into the escan web console, below errors might be found while getting connection status of a client pc not having eScan installed on it.Error ...
- File Antivirus: eScan Protection Center icon / eScan Monitor is disabled / greyed-out Answer: :eScan Protection Center icon / eScan Monitor is disabled / greyed-out:Perform the below checks to fix the issue.Check 1:Try to resume eScan protetcion:Right click on ...
- Common Errors: Error shown while getting client connection status from eScan Web Console Answer: :Error shown while getting client connection status from eScan Web Console: You may get the below errors while getting connection status of a client pc for doing ...
- Common Errors: Unable to Export eScan Web Console's Settings and Policy Answer: 1) Reported Issue; Unable to Export eScan Web Console's Settings and Policy from the “Administration” - “Export & Import” option Error Code: Registry Editior: Cannot export c:\program files\escan\debug\webconsole.reg. ...
- eScan for Windows: Shows different Ip instead of the actual IP of the client pc in “IP Address” Answer: Problem Reported:Searching thru IP from UnManaged Computers displays incorrect client IP addressError Code:Shows different Ip instead of the actual IP of the client pc in ...
- General: How to use spam digest with MailScan? Answer: How to configure and use spam digest with MailScan? Execute SDigest32.exe from %Program Files%\MailScan\ folder (For 64 bit system, SDigest64.exe file to be executed) Upon execution for the first time, ...