ID #1212

After eScan 14 installation, machine does not boot and goes into eScan rescue mode

Problem:
There have been reports from customers about machine repeatedly going into eScan rescue mode, after installation of eScan 14.
 
Reason:
This occurs on machines which were pre-loaded with Linux OS & customer later installs Vista or Windows 7.
 
Resolutions:
 
Resolution 1: After machine boots into rescue mode and you see MWAV:
 
1. Click on Command-Prompt option
2. Change attributes of C:\GRLDR to normal (attrib -s -h -r c:\grldr)
3. Rename grldr to grldr.old
4. Reboot
 
Using the easiest resolution, customer will *not* be able to use eScan Rescue Mode feature.
 
Resolution 2 : (customer, in this case, will be able to use eScan Rescue Mode feature):
 
Load command prompt from repair wizard using windows installation disk.
1) Select system configuration utilities and select command prompt
2) Type the following command "bootrec /fixboot"
3) Reboot

Tags: -

Related entries:

You cannot comment on this entry