eScan Knowledge base

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• Miscellaneous: Unable to add a printer. Printer Spooler service crashes
  
  Answer:   Unable to add a printer. Printer Spooler service crashes.   The print spooler error can cause due to various reasons and so it needs to be checked ...
  
  
• Installation: Convert from Http to Https (x86 systems)
  
  Answer: Convert the existing Web-Console access from HTTP to SSL (HTTPS) This Document is for x86 based systems   Organizations who want to start using https as the primary ...
  
  
• Miscellaneous: Error: "Generic Host Process..". Internet stops working
  
  Answer: http://forums.mwti.net/viewtopic.php?p=1893#1893   Please do not jump to the solution by directly block the ports 135/445 using wwdc.exe,d.exe any other tool or modifying registry entries. Ask them to install the ...
  
  
• Miscellaneous: Cannot access Workgroup pc's. Error: The network path was not found
  
  Answer: Below solution is to implemented on the problematic pc which is not accessible from other systems.   This has been reported in eScan v10 and v11 also.   After ...
  
  
• Miscellaneous: "System Shutdown countdown". PC restarts frequently
  
  Answer: This info related to Sasser,Blaster worm is now available on our forum at the below link and you may share the same with our customers.: http://forums.mwti.net/viewtopic.php?p=1899#1899   *********$$$$$$$$$**********$$$$$$$$$************$$$$$$$$$************* If ...
  
  
• Installation: The trust relationship between this workstation and the primary domain failed (1789)
  
  Answer: While connecting to a pc from EMC getting error as below: "The trust relationship between this workstation and the primary domain failed (1789)" ...
  
  
• Update: Unable to download eScan updates manually / automatically
  
  Answer: :Unable to download the updates manually / automatically:   Checklist for Home User/SOHO (Small Office Home Office) editions of eScan:(eScan Anti-Virus for Windows & eScan Internet Security ...
  
  
• eScan for Windows: Cannot download hotfix. ERROR 407: Proxy Authentication Required
  
  Answer: Solution: Browse to C:\Program Files\Common Files\MicroWorld\WGWIN folder and then open WGWIN.INI file in a notepad and then add the Proxy user name and password (which was set by the ...
  
  
• WebConsole: Unable to open / login in eScan Web Console
  
  Answer:  Unable to open / login in eScan Web Console:  Refer to the solutions listed below for the error messages you may come across while opening or ...
  
  
• File Antivirus: eScan Protection Center icon / eScan Monitor is disabled / greyed-out
  
  Answer: :eScan Protection Center icon / eScan Monitor is disabled / greyed-out:Perform the below checks to fix the issue.Check 1:Try to resume eScan protetcion:Right click on ...
  
  

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