eScan Knowledge base

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• Miscellaneous: Unable to add a printer. Printer Spooler service crashes
  
  Answer:   Unable to add a printer. Printer Spooler service crashes.   The print spooler error can cause due to various reasons and so it needs to be checked ...
  
  
• Appilcation control: Application is not being blocked even after adding the application in the block list
  
  Answer: 1) Check if the end point security feature is enabled, If not please click on the start button. 2) Check if the CONSCTL.EXE is running properly, ...
  
  
• Device Control: If the USB is not being blocked after inserting
  
  Answer: If the USB is not being blocked after inserting 1) Check if the "End point security" feature is started. 2) Check if the "Enable USB control" option ...
  
  
• MS-SQL (Installation / Troubleshooting): SQL Server Log Files
  
  Answer: When you think about SQL Server log files, you might think first of the transaction log, which records recent database transactions and is used to ...
  
  
• Installation: Convert from Http to Https (x86 systems)
  
  Answer: Convert the existing Web-Console access from HTTP to SSL (HTTPS) This Document is for x86 based systems   Organizations who want to start using https as the primary ...
  
  
• Exchange: Mails not flowing correctly. Users not getting the emails
  
  Answer: Steps: 1) Telnet to port 25 & 26 (or any other configured port) & check whether mailscan & mailserver both are responding. Ex.c:\>telnet 192.168.0.1 25 ...
  
  
• Miscellaneous: Cannot access Workgroup pc's. Error: The network path was not found
  
  Answer: Below solution is to implemented on the problematic pc which is not accessible from other systems.   This has been reported in eScan v10 and v11 also.   After ...
  
  
• Miscellaneous: Cannot Copy-Paste any file or folder
  
  Answer:  : Cannot Copy-Paste any file or folder :   Case 1: Problem Reported: Windows XP users are not able to paste a file/folder on his system from ...
  
  
• WebConsole: Autostart programs does not start after reboot (Win7)
  
  Answer: Issue reported:  Autostart programs does not start after reboot (Win7) Solution Provided: It was found that the consctl.exe was not allowing the programs in ...
  
  
• eScan for Windows: eScan icon not loading on windows 7 startup
  
  Answer: Problem reported:After installing eScan (could happen with any escan edition) on Windows 7 professional SP1, the eScan Protetcion Center icon does not load/show on task ...
  
  

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