eScan Knowledge base

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• Miscellaneous: LNK Shortcuts
  
  Answer: Problem Reported: "Shortcut links" folder-like icon gets created which redirects to execute a hidden .scr, .exe files created by the virus itself on that ...
  
  
• eScan Other: User is not able to change the settings
  
  Answer: 1) Check if the user is logged in as Administrator 2) Set the admin password of eScan using following steps - Open command prompt - Go to C:\program ...
  
  
• Update: Unable to download eScan updates manually / automatically
  
  Answer: :Unable to download the updates manually / automatically:   Checklist for Home User/SOHO (Small Office Home Office) editions of eScan:(eScan Anti-Virus for Windows & eScan Internet Security ...
  
  
• File Antivirus: How to restore Quarantined files
  
  Answer: Open eScan Protection Center (ePC), click on "File Anti-Virus", click on "View Quarantined Objects".  All the quarantined files will be shown here.   Incase, any of your genuine ...
  
  
• eScan for Windows: Cannot download hotfix. ERROR 407: Proxy Authentication Required
  
  Answer: Solution: Browse to C:\Program Files\Common Files\MicroWorld\WGWIN folder and then open WGWIN.INI file in a notepad and then add the Proxy user name and password (which was set by the ...
  
  
• WebConsole: Unable to open / login in eScan Web Console
  
  Answer:  Unable to open / login in eScan Web Console:  Refer to the solutions listed below for the error messages you may come across while opening or ...
  
  
• eScan for Windows: eScan settings greyed out on eScan Client computer
  
  Answer: : eScan settings greyed out on eScan Client computers:   By default in eScan SMB and Corporate editions, on eScan Client computers the settings to modify the ...
  
  
• Common Errors: Pre-requisites for remote installation on eScan Client systems
  
  Answer: After loggin into the escan web console, below errors might be found while getting connection status of a client pc not having eScan installed on it.Error ...
  
  
• Common Errors: Error shown while getting client connection status from eScan Web Console
  
  Answer: :Error shown while getting client connection status from eScan Web Console:   You may get the below errors while getting connection status of a client pc for doing ...
  
  
• WebConsole: How to change eScan Web console’s Root user password
  
  Answer: 1. Open Command Prompt, (If you have Windows Vista, Windows 7 or  windows 8 then you have to run command prompt with administrative privileges etc. Run ...
  
  

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