eScan Knowledge base

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• Registration and Activation: Invalid license key during registration
  
  Answer: Invalid license key while adding a new license key for registration   Check 1: Check if the key being entered is correct and as mentioned in ...
  
  
• General: MailScan - Invalid License Key
  
  Answer: I have a valid Mailscan license key, but  the Product says "Invalid license key" when I try to enter the key in the product?   The said ...
  
  
• eScan for Windows: firefox.exe not working
  
  Answer: The Application (Firefox) may not open while opening from its shortcut stored on the desktop or even by executing the application file "firefox.exe" from the default installed ...
  
  
• WebConsole: Unable to open / login in eScan Web Console
  
  Answer:  Unable to open / login in eScan Web Console:  Refer to the solutions listed below for the error messages you may come across while opening or ...
  
  
• WebConsole: How to change eScan Web console’s Root user password
  
  Answer: 1. Open Command Prompt, (If you have Windows Vista, Windows 7 or  windows 8 then you have to run command prompt with administrative privileges etc. Run ...
  
  
• WebConsole: Error Messages of SQL Server 2005 Start Up Failure (Part 2)
  
  Answer: Part II- identify and resolve problem by mapping status code to specific problem.   1. TDSSNIClient initialization failed with error <xxx>, status code 0x3 This probably due to ...
  
  
• Registration and Activation: I have rebuild/reinstalled my system, and the old activation code is not accepted. What should
  
  Answer: You will have to send the Activation details from the rebuild/reinstalled machine to register@escanav.com To get the Activation details from your machine, please follow ...
  
  
• Miscellaneous: Problem While installing Printer driver when USB printer is plugged in.
  
  Answer: PROBLEM : While installing Printer driver following error was appearing when USB printer is plugged in.  “the specified port is unknown”   Resolution:   1.      Open Registry Editor. 2.      Go to ...
  
  
• Release Notes: eScan ver. 10.0.977.409 (Date: 17-April-2009)
  
  Answer: Clients logging into SBS servers had problems of hanging/slowing down - Corrected. Firewall will be in Allowed Mode for Corporate and SMB editions. wgwin to download hotfix ...
  
  
• Release Notes: eScan ver. 10.0.1058.677 (Date: 26-March-2010)
  
  Answer: Major changes in eScan for language support. Changes made in Endpoint Security for the USB popup. Pop used to come after a long time (around 15-20 ...
  
  

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