eScan Knowledge base

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• Registration and Activation: Invalid license key during registration
  
  Answer: Invalid license key while adding a new license key for registration   Check 1: Check if the key being entered is correct and as mentioned in ...
  
  
• Mail Antivirus: After Installing eScan, users/recepients receive a notification emails
  
  Answer: Subject: eScan found an email having Virus or objectionable content! Email removed at the SMTP/POP3 Gateway for one of the following reasons.   1. It had a ...
  
  
• General: MailScan - Invalid License Key
  
  Answer: I have a valid Mailscan license key, but  the Product says "Invalid license key" when I try to enter the key in the product?   The said ...
  
  
• Miscellaneous: Cannot access Workgroup pc's. Error: The network path was not found
  
  Answer: Below solution is to implemented on the problematic pc which is not accessible from other systems.   This has been reported in eScan v10 and v11 also.   After ...
  
  
• eScan for Windows: firefox.exe not working
  
  Answer: The Application (Firefox) may not open while opening from its shortcut stored on the desktop or even by executing the application file "firefox.exe" from the default installed ...
  
  
• Update: Unable to download eScan updates manually / automatically
  
  Answer: :Unable to download the updates manually / automatically:   Checklist for Home User/SOHO (Small Office Home Office) editions of eScan:(eScan Anti-Virus for Windows & eScan Internet Security ...
  
  
• WebConsole: Unable to open / login in eScan Web Console
  
  Answer:  Unable to open / login in eScan Web Console:  Refer to the solutions listed below for the error messages you may come across while opening or ...
  
  
• Common Errors: Pre-requisites for remote installation on eScan Client systems
  
  Answer: After loggin into the escan web console, below errors might be found while getting connection status of a client pc not having eScan installed on it.Error ...
  
  
• Common Errors: Error shown while getting client connection status from eScan Web Console
  
  Answer: :Error shown while getting client connection status from eScan Web Console:   You may get the below errors while getting connection status of a client pc for doing ...
  
  
• WebConsole: How to change eScan Web console’s Root user password
  
  Answer: 1. Open Command Prompt, (If you have Windows Vista, Windows 7 or  windows 8 then you have to run command prompt with administrative privileges etc. Run ...
  
  

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