eScan Knowledge base

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• Registration and Activation: I get the error message "Another Standard key cannot be added...." while adding a new
  
  Answer: "Sorry! Another Standard Key cannot be added before activating the existing Standard Key" error message while adding a new license key   You can enter up to ...
  
  
• Registration and Activation: I get the error message "Key not present in our database" while activating the license
  
  Answer: "Key not present in our database" error message while activating the license key online Check if the license key you are entering is exactly as ...
  
  
• Registration and Activation: Invalid license key during registration
  
  Answer: Invalid license key while adding a new license key for registration   Check 1: Check if the key being entered is correct and as mentioned in ...
  
  
• Registration and Activation: I get the message "Key already exists"?
  
  Answer: "Key already exists" error message while entering a license key   This message is displayed when the license Key being entered by you is already present in ...
  
  
• Miscellaneous: Unable to add a printer. Printer Spooler service crashes
  
  Answer:   Unable to add a printer. Printer Spooler service crashes.   The print spooler error can cause due to various reasons and so it needs to be checked ...
  
  
• Registration and Activation: I get the error message "Activation failed! Please check your proxy settings and try
  
  Answer: Check the proxy settings of the Update menu. Perform the following steps to change the settings:   1. Go to eScan Protection Center. 2. Click the Update ...
  
  
• General: MailScan - Invalid License Key
  
  Answer: I have a valid Mailscan license key, but  the Product says "Invalid license key" when I try to enter the key in the product?   The said ...
  
  
• Appilcation control: Application is not being blocked even after adding the application in the block list
  
  Answer: 1) Check if the end point security feature is enabled, If not please click on the start button. 2) Check if the CONSCTL.EXE is running properly, ...
  
  
• MS-SQL (Installation / Troubleshooting): SQL Server Log Files
  
  Answer: When you think about SQL Server log files, you might think first of the transaction log, which records recent database transactions and is used to ...
  
  
• eScan Other: DOS Based Application sometimes doesn't work after installing eScan
  
  Answer:   DOS Based Application sometimes doesn't work after installing eScan, but when we uninstall eScan it start working.       This is due to the error messasge with CLOSE ...
  
  

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