Why are emails downloaded by POP Downloader (RASPOP) in Mailscan not delivered to the correct mailbox?
If in your case the configureation done in Mailscan POP Downloader is as below.
Recipient address (forward to): carmo-lopes@xxxxxxx.com
method: account
If the email address of the local recipient is carmo-lopes@xxxxxxx.com, and the email sent to him is being sent to lopes@xxxxxxx.com by Mailscan, please note that is by design. The email addresses that have "-" (hyphen) as in carmo-lopes@xxxxxxx.com will be delivered to lopes@xxxxxxx.com.
If someone has "-" (hyphen) in the email addresses, you need to add/change the below entry
Open the Popserv.Dat file present in the mailscan folder with notepad
Under [Config] section add the entry
ConsiderHyphenAsDelimitor=0
This should make the POP Downloader to download the emails and correctly deliver them to carmo-lopes@xxxxxxx.com