eScan Knowledge base

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• Common Errors: Error shown while getting client connection status from eScan Web Console
  
  Answer: :Error shown while getting client connection status from eScan Web Console:   You may get the below errors while getting connection status of a client pc for doing ...
  
  
• Common Errors: Unable to Export eScan Web Console's Settings and Policy
  
  Answer: 1) Reported Issue; Unable to Export eScan Web Console's Settings and Policy from the “Administration” - “Export & Import” option Error Code: Registry Editior: Cannot export c:\program files\escan\debug\webconsole.reg. ...
  
  
• WebConsole: How to change eScan Web console’s Root user password
  
  Answer: 1. Open Command Prompt, (If you have Windows Vista, Windows 7 or  windows 8 then you have to run command prompt with administrative privileges etc. Run ...
  
  
• WebConsole: Error codes to check if SQL service is not getting started
  
  Answer: Status Code Description 0x03 Error starting shared memory support 0x04 All protocols disabled 0x0A Unable to initialize the TCP/IP listener 0x1C Server configured to listen on a specific IP address in a cluster environment 0x1E Duplicate ...
  
  
• WebConsole: What is an "Update Agent" and how to configure it
  
  Answer: What is an "Update Agent"Update Agent provides virus definitions to the escan client systems.Bydefault eScan server distributes the virus definitions and policies to all the ...
  
  
• Installation: Convert from Http to Https (x64 systems)
  
  Answer: Convert the existing Web-Console access from HTTP to SSL (HTTPS) This Document is for x64 based systems   Organizations who want to start using https as the primary ...
  
  
• Installation: Convert from Https(SSL) to Http (x86 systems)
  
  Answer: Convert the existing Web-Console access from SSL (HTTPS) to HTTP This Document is for x86 based systems   Organizations who want to start using http as the primary ...
  
  
• Installation: Convert from Https(SSL) to Http (x64 systems)
  
  Answer: Convert the existing Web-Console access from SSL (HTTPS) to HTTP This Document is for x64 based systems   Organizations who want to start using http as the primary ...
  
  
• eScan for Windows: Internal Error !!!
  
  Answer: While performaing a manual scan or on system startup a message pops-up as below:"Internal Error!!! this could be because of incorrect system date setting or ...
  
  
• WebConsole: How to view details of websites visited / allowed of eScan clients from the eScan
  
  Answer: : How to view details of websites visited / allowed of eScan clients from the eScan Web Console :   Bydefault on eScan client systems, only the "websites ...
  
  

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