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  • WebConsole: .Tmp files created by Microsoft Office 2003/2007
    Answer: .Tmp files created by Microsoft Office 2003/2007 are not cleared automatically after closing original shared file   Problem reported: Whenever a user saves and closes a shared Excel/Word ...

  • Miscellaneous: Cannot Copy-Paste any file or folder
    Answer:  : Cannot Copy-Paste any file or folder :   Case 1: Problem Reported: Windows XP users are not able to paste a file/folder on his system from ...

  • Miscellaneous: "System Shutdown countdown". PC restarts frequently
    Answer: This info related to Sasser,Blaster worm is now available on our forum at the below link and you may share the same with our customers.: http://forums.mwti.net/viewtopic.php?p=1899#1899   *********$$$$$$$$$**********$$$$$$$$$************$$$$$$$$$************* If ...

  • WebConsole: Autostart programs does not start after reboot (Win7)
    Answer: Issue reported:  Autostart programs does not start after reboot (Win7) Solution Provided: It was found that the consctl.exe was not allowing the programs in ...

  • Miscellaneous: Banking login pages are not displayed
    Answer: Issue Reported: Banking login pages are not displayed (These are generally https sites). The customer reported that the issue started after installing eScan on ...

  • eScan for Windows: firefox.exe not working
    Answer: The Application (Firefox) may not open while opening from its shortcut stored on the desktop or even by executing the application file "firefox.exe" from the default installed ...

  • eScan for Windows: What does EnableOplocks do?
    Answer: As shared on our below wiki link regarding the issue "While Saving the Excel (.xls) files in network it use to take 10-15 seconds,which was ...

  • eScan for Windows: eScan icon not loading on windows 7 startup
    Answer: Problem reported:After installing eScan (could happen with any escan edition) on Windows 7 professional SP1, the eScan Protetcion Center icon does not load/show on task ...

  • Update: Unable to download eScan updates manually / automatically
    Answer: :Unable to download the updates manually / automatically:   Checklist for Home User/SOHO (Small Office Home Office) editions of eScan:(eScan Anti-Virus for Windows & eScan Internet Security ...

  • Anti Spam: How to restore the default eScan Spam rules in the eMail Client
    Answer: Problem reported: During installation, eScan add's its Spam rule-sets in the default email client (Outlook Express using SMTP/POP3 for sending/receiving emails).   How to restore these default eScan ...

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