eScan Knowledge base

Debug procedure : (For eScan version 10.x and version 11.x)

1) Right click on the red shield icon displayed on the task bar and click on "Open Protection Center"
2) In the Protection center window select the "Tools" tab.
3) Click on the "Send Debug Information" option
4) Put your email address in "Mail From" Field and click on "ok".

This will create debuges.zip file in "c:\progra~1\escan\debug" folder

Debug procedure : (For eScan Version 9)

1) Right click on the green "e" icon displayed on the task bar.
2) Click "Send debug information". Brief your problem in the empty text box.
3) Put your email address in "Mail From" Field and put support@escanav.com in "Mail To" Field and click on "ok".

This will create debuges.zip file in "c:\progra~1\escan\debug" folder

Attach the file in the email and send it to us at support@escanav.com, if the support team has asked for the debug file or you want to send the debug file to the eScan support team.