1) Reported Issue;
Unable to Export eScan Web Console's Settings and Policy from the “Administration” - “Export & Import” option
Error Code:
Registry Editior: Cannot export c:\program files\escan\debug\webconsole.reg. Error opening the file. There may be disk or file system error.
Probable Reason:
eScan's Self-Pprotection feature was not allowing to export the registry file.
Solution:
Pause eScan Protection first and then Export the settings again.
NOTE: This was observed in very old version of eScan. If similar issue found with the existing latest version then please report it to us at support@escanav.com for analaysis and solution.
2) Reported Issue:
Unable to import settings using the exported file. The "Import" button is greyed-out.
Probable reason:
User may have saved the exported zip file with a different name and not with the dafault file name which is "EservConf.zip"
Solution:
First rename the exported file back to its original filename format as "EservConf.zip" and then the "Import" button will get highlighted and you can import the settings by selecting that file.