After loggin into the escan web console, below errors might be found while getting connection status of a client pc not having eScan installed on it.
Error messages and Codes :
1) The user does not have access to the requested information.(5)
2) Logon Failure!! account currently disabled. (1331)
3) There are currently no logon servers available to service the logon request. (1311)
4) Login Failure: user account restriction. Possible reasons are blank passswords not allowed.
Solution:
The above error messages would be found incase the pre-requisites required for escan client remote installation may have not been implemented on the clients pc.
Refer to the below list of pre-requisites and implemenet the same on the client systems only as per the Operating Systems installed on them and then refresh the client status in eScan Web Console:
Before deploying eScan installation / rule-sets remotely on client computers from the eScan Management Console you need to first implement the below pre-requisites on the client computers which will allow you to get the connection status of a single or group of computers.
Pre-requisites for remote installation on eScan Client systems:
1. For Windows 2000 system, just add the Administrator Password for that computer in eScan Management Console.
2. On Windows XP Profesional systems:
- Go to Control Panel - Administrative Tools - LocalSecurity Policy
- Click on Local Policies - Security Options:
- On the Right hand Side Double click the option ""Network Access: Sharing and Security Model for Local accounts""
- Change the default mode to ""Classic - Local user authenticate as themselves.
- Change the value of the entry, ""Accounts: Limit local account use of blank passwords to console logon only"" to ""Disabled"".
- And if fireWall is enabled we need to Allow ""File and Printer Sharing"" option in ""Exceptions"" Section of Firewall.
3. On Windows XP Home, Vista Home, Windows 7 Home systems:
Mwagent should be installed on the PC. Please visit the below link to download MWAgent.
http://update1.mwti.net/akdlm/download/tools/mwinsagent.exe
4. On Windows Vista, Windows 7, Windows 8 systems:
- Goto Start->Run, type secpol.msc
- Click on Local Policies - Security Options
- On the Right hand Side Double click the option ""Network Access: Sharing and Security Model for Local accounts""
- Change the default mode to ""Classic - Local user authenticate as themselves.
- Change the value of the entry, ""Accounts: Limit local account use of blank passwords to console logon only"" to ""Disabled"".
- And if fireWall is enabled we need to Allow ""File and Printer Sharing"" option in ""Exceptions"" Section of Firewall.
- Right click on My Computer -> Manage -> Local Users and Groups -> Users
- On the right hand side double click the account ""Administrator""
- Uncheck Password never expires and Account is disabled -> ok
- Right click on the account ""Administrator"" -> set password -> proceed -> new password -> confirm password