eScan Knowledge base

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• Registration and Activation: I get the error message "Key not present in our database" while activating the license
  
  Answer: "Key not present in our database" error message while activating the license key online Check if the license key you are entering is exactly as ...
  
  
• Registration and Activation: Invalid license key during registration
  
  Answer: Invalid license key while adding a new license key for registration   Check 1: Check if the key being entered is correct and as mentioned in ...
  
  
• Registration and Activation: How do I register my eScan product?
  
  Answer: Please check the link below  http://escanav.com/english/content/products/generic_eScan/knowhowto_registerproduct.asp ...
  
  
• Registration and Activation: Do we need to activate all Microworld Products (eScan/Mailscan/X-spam)?
  
  Answer: Yes. Activation is required to be done on eScan Corporate Server ===> Every eScan corporate server v9.0.x and above will ask for activation. ...
  
  
• Registration and Activation: I get the message "Your contract period is over, Please renew"?
  
  Answer: Escan already installed and activated and after few days it starts giving message as "Your contract period is over, Please renew" Either the license key ...
  
  
• Registration and Activation: Can I transfer my license to another machine, how?
  
  Answer: Yes, you can transfer the license to another machine.   If you want to transfer the license to another machine, you will have to send the Activation ...
  
  
• Registration and Activation: Upgrade License Key from 10.x to 11.x
  
  Answer: This License Key is for Version 10x.To upgrade to version 11x, please visit the following link http://www.escanav.com/mwscnew/versionupgrade.asp  or email to support@mwti.net" after upgrading to eScan ...
  
  
• File Antivirus: File being deleted directly instead of being disinfected or quarantined
  
  Answer: Open the eScan protection center > File antivirus > Objects > Check if the “action in case of virus detection” is set to disinfect and ...
  
  
• File Antivirus: Files needs to be excluded from being scanned by eScan monitor
  
  Answer: Open the eScan protection center > File antivirus > Objects > Exclude by Mask > Add/Delete > enter the file name > Add > Ok If ...
  
  
• File Antivirus: Machine slowing down
  
  Answer: Machine slowing down while opening any mapped drive or workgroup computers. Open the eScan protection center > File antivirus > Objects > Remove the check from ...
  
  

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